Are you determined to take on a thrilling position as a front desk agent? become part of our organization, where we are committed to improving the visitor experience and providing hospitality from the bottom of our hearts. Our team members are our most valuable asset, and we are committed to hiring and developing charismatic, devoted, and enthusiastic individuals who will assist us realize our professional goals.
Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa. The hotel is now looking for an experienced Guest Hospitality Ambassador to work full-time with us. Our hotel has been awarded the renowned Forbes Five-Star classification as well as the esteemed AAA Five Diamond honor, making it one of out of four hotels in Canada to receive these excellent honors.
- Company: Shangri-La Vancouver
- Job Position: Front Desk Agent
- Wages/Salary: $29.55 Per Hour
- Type of Employment: Permanent, Full Time
- Job Location: 1128 West Georgia Street
- International Applicants: With Valid Work Permit
Your Mission, Should You Choose to Accept It:
Your job responsibilities as a front desk agent includes the following:
- Handle guest requests and questions from either the main front desk or our Service Centre.
- The Front Desk Agents are additionally trained to provide assistance and shift coverage as concierge services for our guests and residents.
- Answer and transfer calls at the hotel’s main switchboard, take in-room food orders, monitor service times, hotel emergency lines, defect reporting, and serve as the hotel’s central communication hub.
- Provide notification with various departments, particularly Housekeeping, Front Office, and Engineering, to ensure our guests are well taken care of.
- Guarantee that any external and internal guest/colleague requests and concerns are answered immediately and professionally via telephone or radio system.
- Accept ownership of the caller’s request and make sure you follow up in accordance with hotel’s standards
- Handle and distribute all guest messages, wake-up calls, and incoming faxes.
- Helping guests with dining reservations, attraction queries, and any other guest activities as necessary.
- Act as a connection for guests who need information about every aspect of the hotel and attractions.
- Deliver competent guest service with genuine care for thoughtfulness and expertise.
- Appropriately complete all specific invoicing requests.
- You will be responsible for registering guests, setting up payment methods, assigning guest rooms, and welcome them to our hotel.
- Upgrade and monitor room status changes in conjunction with Housekeeping.
- Drive rate by promoting room varieties.
- Validate guest accounts properly while complying to all service standards.
- Providing support to customers on phone and in person to all guests, while adhering to luxury hotel service standards.
- Ensure that all hotel reports, VIP visitor profiles, and other guest requests are prepared prior to their arrival.
- Guarantees compliance with all hotel policies, standards, and core practices.
- Help in the handling of guest complaints and ensuring that suitable follow-up occurs.
- Takes on other extra related responsibilities as required.
Your Qualifications
- Previous expertise in a similar position at another luxury or elite resort brand is appreciated.
- Previous experience with Micros, Opera, Microsoft Office, and Open Table applications is helpful.
- Excellent telephone etiquette and exceptional administrative, written, and vocal abilities to communicate
- A competent appearance and attitude.
- Exceptional interpersonal and problem-solving skills.
- Capability to operate well under pressure in a fast-paced atmosphere, also focusing on guest needs while remaining cool and pleasant at all times.
- Willingness to work in a range of shifts, including evenings, mornings, weekends, holidays, and overnight shifts, as desired.
How to Apply:
Are you excited about growing your career? Note that only Canadian citizens, permanent residents, and those with an Open Work Permit and a valid Social Insurance Number will be considered for this job role. International work authorization aid is currently unavailable.
You can apply for this job position at http://www.areyoushangri-la.com. Note that due to the large number of applicants, only selected individuals will be notified accordingly.